SERVICE POLICIES

We understand that life happens. We just ask for a heads-up.

• 24-hour notice required: Cancellations or rescheduling requests made at least 24 hours before your scheduled appointment are always free — no questions asked.
• Late cancellations (under 24 hours): Cancellations made fewer than 24 hours before the appointment may be subject to a $50 cancellation fee. This reflects the time and logistics reserved specifically for your job.
• No-shows: If Moose arrives at the scheduled location and the vehicle is unavailable or inaccessible, this is treated as a same-day cancellation and the cancellation fee applies.
• Exceptions:We're human. If you have a genuine emergency, reach out directly — we'll always work with you.

To cancel or reschedule: Call or text (913) 850-4562, or use the booking lookup page.

Certain services — particularly ceramic coatings, paint corrections, and larger jobs — may require a deposit to secure your appointment.

• Applied to your total: Any deposit collected is credited toward your final service balance. It is not an additional charge.
• Refunds:Deposits are fully refundable for cancellations made with at least 24 hours' notice. Deposits are non-refundable for same-day cancellations or no-shows.
• When required: Moose will communicate whether a deposit is required when confirming your appointment. Not all bookings require one.

Prices shown on our website and booking form are starting estimates. Final pricing is confirmed by Moose before any work begins.

• Estimate adjustments:Final pricing may vary based on your vehicle's size, type, condition, and specific service requirements. If an adjustment is needed, Moose will communicate it and receive your approval before proceeding. You will never be charged more than the agreed-upon amount.
• Heavily soiled vehicles: Vehicles with excessive pet hair, mold, biohazard material, extreme staining, or unusual conditions may incur additional charges. These will always be disclosed and approved upfront — no surprises.
• No hidden fees: What Moose quotes is what you pay. Period.

As a mobile service, we come to your location — home, office, or wherever your vehicle is. A few things make the job go smoothly:

• Safe, accessible, legal location required: You are responsible for providing a safe, accessible, and legally permissible location for the service. The space must allow Moose to work around the vehicle without obstruction (driveways, parking lots, and most public spaces work great).
• Right to refuse: If the location you provide is unsafe, inaccessible, or not legally permissible, Supreme Detail reserves the right to refuse service at its sole discretion. In such cases, a trip fee or cancellation fee may still apply to cover the time and travel already committed.
• Water & power: For most services, our mobile unit is self-contained and we bring our own water and equipment. However, certain services may require access to an external water source or power supply. If required for your booked service, Moose will let you know in advance and you agree to provide access upon request.
• Personal belongings: Please remove all personal belongings and valuables from the vehicle before your appointment. Supreme Detail is not responsible for any personal items left inside the vehicle during service.
• Arrival window: The time slot you select at booking is a target arrival window — not an exact appointment time. Moose will arrive within a reasonable range around your chosen time due to travel and the duration of prior jobs, and will text you before arriving.
• Service area & travel fee: Supreme Detail primarily serves Overland Park and the greater Kansas City Metro. Locations more than 30 miles from Overland Park, KS are subject to a $30 out-of-area travel fee. Moose will confirm the fee with you before your appointment if it applies.

We stand behind our work. If you are not satisfied with any aspect of the service performed:

• Contact us within 24 hours of your appointment and describe the specific concern.
• Moose will return to address the issue at no additional charge. This applies to workmanship and technique — not to factors outside our control (pre-existing paint damage, stains that were disclosed as permanent, weather, etc.).
• We don't leave until you're satisfied, and we don't quit until it's right.

• When payment is due: Payment is due upon completion of the service, unless a deposit or alternative arrangement has been agreed upon in advance.
• Accepted methods: Zelle, Venmo, Cash App, cash, and check. We do not accept credit or debit cards at this time.
  • Zelle: (913) 850-4562
  • Venmo: @spdetails1
  • Cash App: $spdetails1
  • Cash & check: accepted in person
• Declined or failed payment: If a payment is declined, fails, or is not completed at the time service is rendered, the customer remains fully responsible for the outstanding balance. Supreme Detail reserves the right to withhold future bookings and services until any outstanding balance is paid in full. Unpaid balances may be subject to collection, and the customer may be responsible for reasonable costs incurred in collecting the balance, including collection or legal fees as permitted by applicable law.

Note: The declined-payment clause above is intended as reasonable protection for the business owner. An attorney familiar with Kansas consumer law should review the enforceability of any collection-cost provisions in your specific jurisdiction before relying on them.

We work rain or shine for interior services. For exterior work, severe weather may affect scheduling.

• If weather conditions are unsafe or would compromise the quality of an exterior service, Moose will contact you to reschedule at no charge.
• Light rain or overcast conditions are generally manageable and do not automatically trigger a rescheduling. Moose will communicate directly if weather is a concern for your specific appointment.

We take great care with every vehicle. However, please be aware of the following:

• Pre-existing conditions: Supreme Detail is not responsible for damage, discoloration, or conditions that existed prior to service, or for conditions that arise as a result of pre-existing damage to the vehicle. This includes but is not limited to: paint chips, scratches, swirl marks, trim deterioration, rust, cracked glass, faded surfaces, or compromised clear coat.
• Treatment of damaged areas: If a customer identifies or requests work on a specific area of the vehicle that is already damaged, compromised, or abnormal (such as a stain, scuff, blemish, or discolored panel), and that area reacts to cleaning, polishing, or other treatment — for example by appearing differently, becoming more visible, or exhibiting unexpected change — Supreme Detail is not responsible for that outcome. By requesting work on a known problem area, the customer acknowledges the pre-existing condition and accepts the risk of the treatment.
• Walk-around recommended: We strongly encourage you to walk around your vehicle with Moose before service begins and point out any pre-existing damage, problem areas, or concerns. Moose may photograph the vehicle before starting.
• Limitation of liability:Supreme Detail's liability is limited to the cost of the service performed. We are not liable for indirect, incidental, or consequential damages arising from the service.
• Good-faith resolution: If you believe damage occurred as a direct result of our work (not pre-existing), contact us immediately. We will investigate in good faith and work toward a fair resolution.